If you are not fully satisfied with the goods you have received, you can return them to us within 14 days of the receipt, providing they are in the original resalable condition.

Once returned you will be entitled to receive an exchange or refund, which will not include the cost of the original postage and packaging. We are not able to refund or exchange items that appear to have been used, or are not in original condition.

Ensure your return is well packaged, and meets all the conditions outlined on the bottom of this page.

Packages returned to us can take up to 5 working days to arrive back to us. Please be patient or if you require your exchange/refund in a hurry, consider expediting shipping at your expense. 

To begin the return process, please go here and enter your order number and email.

 

Please note:

  • We are not responsible for the return shipping costs of the items.
  • All items must be in original, resalable condition. 
  • Please make sure all returned items are well packaged, so as not to be damaged in the post.
  • Please make sure all returns are sent with a trackable, insured service.
  • We cannot take responsibility for items damaged or lost in the return transit. 
  • Please make sure that the returns form is enclosed with your goods – no form may result in your return not being processed.